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Partners
Who We Are
About Us
Who We Work With
What Makes Us Better
Contact Us
Our Products
Carpet
Hardwood
Tile
LVT
Garage Flooring
Window Coverings
Cabinetry
Maintenance & Warranties
Inspiration & Design
The Design Studio
Inspiration Gallery
Answers from the Experts
Careers
An “All In” Culture
Join the Team
Partners
Survey
overall
customer service
Step
1
of
4
25%
Builder Name and Subdivision
I have good connection with my CSR.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
My calls/emails are returned in a timely manner.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
My CSR immediately addresses problems/issues that arise with a solution.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Material is available to meet installation dates.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Able to accommodate installation requests submitted within our scheduling guidelines (4 weeks out).
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Please expand on how we can further improve our customer service.
My Field Supervisor is seen frequently within my subdivision.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Jobs are post-walked and repairs are caught before quality control inspections.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Calls/Texts/Emails to my Field Service/Area Supervisor are returned in a timely manner.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Installs are of good quality and up to my standards.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
There is open/accessible communication between me and my Area Supervisor.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Please expand on how we can further improve our field service.
Scheduling dates for warranty, repair, or resolution requests are accommodated.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Repair/warranty service calls/emails are returned in a timely manner.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
If delays occur you and/or homeowner are contacted and kept updated.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Repairs are completed within a reasonable time-frame.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Questions are addressed immediately upon initial receipt of repair.
Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree
Please expand on how we can further improve our resolution department.
Please feel free to recognize any SWI Team Member that has provided exceptional service.
